Japan CX Director (AI)

Location: Tokyo, Japan; travel within Japan and occasionally abroad is required.

Company

hirify.global is a data platform company serving hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

What you will do

• Own the Japan CX strategy, three-year plan, customer success motion, account plans, retention strategy, and customer journey for strategic enterprise accounts.
• Act as hirify.global’s executive-level representative in Japan, maintain face-to-face relationships with customers, and lead major escalations and critical-care programs.
• Coordinate cross-functional teams across Technical Support, Professional Services, Advanced Services, Customer Advocacy, Portfolio, Customer Success, Sales, Engineering, and partners.
• Drive customer value creation, innovation, service cross-sell and up-sell, AI-related initiatives, and readiness for new products and services including Portworx.
• Oversee Japanese Authorized Service Partners, including service quality, network development, and standardization of the ASP model.
• Build Japan scorecards, KPIs, CSAT/NPS, Voice of the Customer programs, localized materials, reporting, and executive communications.

Requirements

• Bachelor’s degree in business, IT, Computer Science, or an equivalent field.
• 10+ years of experience managing global enterprise accounts, large multinational service engagements, or equivalent.
• Proven executive-level account leadership with Japanese enterprise customers and a deep understanding of Japanese business practices and customer expectations.
• Native-level Japanese is required.
• Business-proficiency English, spoken and written, is required, including executive presentations and professional writing in both Japanese and English.
• Strong influencing, persuasion, negotiation, and consensus-building skills across matrix organizations and partner relationships.
• Strong business and financial acumen, including understanding of value drivers in recurring revenue models.
• Experience leading and developing large, multifaceted teams and working in a matrix environment.
• Strong analytical, process-oriented, presentation, business writing, financial analysis, and executive thought-leadership skills, with composure during customer escalations.

Nice to have

• ITIL Foundation or comparable certification.
• Master’s degree in business or a related field.
• 3–5 years of data storage industry experience, with AI, data platform, or data management knowledge preferred.
• Experience managing or overseeing service partners or channel/ASP programs.

Culture & Benefits

• Innovation-focused environment that values critical thinking, challenge, and trailblazing.
• Growth support and opportunities to contribute to meaningful technology work.
• Collaborative, inclusive team culture with an emphasis on shared success.
• Flexible time off, wellness resources, and company-sponsored team events.