Customer Success Manager (SaaS)

Location: Tokyo; hybrid work from the hirify.global Tokyo Office at least 2–3 times per week

Company

hirify.global is a web creation and SaaS company serving over 299 million users worldwide with more than 40 products and approximately 4,400 employees across 22 countries.

What you will do

• Manage a dedicated portfolio of hirify.global Enterprise accounts (80%) and DeviantArt accounts (20%) as a trusted partner and consultant.
• Guide customers in launching and optimizing their web presence and conduct regular business reviews.
• Partner with product teams to deliver tailored onboarding workshops and training based on client requirements.
• Represent customer feedback to product teams and help shape future platform development.
• Identify expansion opportunities, support renewals, and maintain value throughout the customer lifecycle.
• Provide solutions for complex use cases and support Japanese IP growth globally through DeviantArt.

Requirements

• 13+ years of experience in customer success or account management roles within a SaaS company.
• Fluent Japanese with JLPT N1 or equivalent proficiency required.
• Business-level English required; an English resume must be submitted.
• Ability to present complex ideas clearly and engagingly to internal and external stakeholders, including executives.
• Ability to identify customer objectives and pain points and measure hirify.global’s financial impact on the customer’s business.
• Curiosity, growth mindset, genuine interest in technology and the industry, proactive mindset, and collaborative nature.

Nice to have

• Strong interest in art, subculture including manga, anime, and games, and fan communities.

Culture & Benefits

• Hybrid work with attendance at the hirify.global Tokyo Office at least 2–3 times per week.
• Collaborative, high-performing teams focused on customer-centric solutions, innovative products, and tailored services.
• Opportunities to work with enterprise customers, major brands, agencies, and web-based projects.
• Equal-opportunity work environment where everyone is welcomed and supported.