IT Application Support Analyst

Location: Waregem, Belgium; hybrid work with the ability to work from home 2 days a week.

Company

hirify.global provides global IT solutions using modern technology and architecture, including microservices and machine learning.

What you will do

• Provide support for global IT systems and business processes, acting as an intermediary between business users, vendors, software developers, delivery teams, and infrastructure competence centers.
• Provide L2/L3 support and efficient tools and processes for key users and end users.
• Capture and assess change requests and determine next steps with Stage 3 teams.
• Identify opportunities to improve working methods, procedures, and support efficiency.
• Participate in broader IT projects, including application rollouts and functionality development, to establish support topics.
• Maintain and develop knowledge of relevant IT systems and business processes.

Requirements

• Proactive, critical, open-minded, and initiative-driven approach.
• Eagerness to learn and a hands-on attitude.
• Team-player mindset.
• Fluent English is required.

Nice to have

• Dutch language skills.
• Experience with IT and ITIL.

Culture & Benefits

• Modern IT environment with opportunities to learn and contribute.
• Autonomy, mutual trust, and respect, with opportunities to take initiative and make a difference.
• Flexible working hours and hybrid work with 2 home-working days per week.
• Attractive salary package including a company car and fringe benefits.
• Modern office in Waregem for team collaboration.