Manager 2, Software Engineering - Virtual Expert Platform

Location: San Diego, California, United States

Base pay: $206,500–$279,000 annually in San Diego; the position may also be eligible for cash bonus, equity rewards, and benefits.

Company

hirify.global is a global financial technology platform powering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead, grow, and develop software engineering teams building and operating the Virtual Expert Platform, assisted services experiences, and APIs.
• Own delivery of customer-driven expert engagement capabilities across TurboTax, QuickBooks, and Credit Karma while addressing latency, expert availability, session continuity, and regulatory requirements.
• Align roadmaps and resolve dependencies with Product Management, Program Management, Operations, and engineering partners.
• Champion code quality, testing, architecture reviews, operational excellence, and strong delivery execution.
• Lead adoption of GenAI platforms and AI-assisted workflows, including intelligent and agentic service experiences.
• Structure and scale large multi-pod, geographically distributed, and matrixed engineering organizations.

Requirements

• 4+ years as a people manager or established technical leader of software engineering teams delivering customer-facing or compliance-critical products.
• 8–12+ years of hands-on software development experience building reliable, scalable experiences and services.
• Experience leading large engineering organizations, including team leads and technical leads, through complex multi-system initiatives.
• Expertise in software design and architecture, with deep technical grounding in distributed backend systems, microservices, and SaaS architecture.
• Experience with frontend and backend technologies, Agile development methodologies, and SaaS technologies.
• Experience building and operating high-availability, fault-tolerant platforms involving real-time service delivery, workflow orchestration, or tax and financial compliance.
• Experience leading mission teams and forward-deployed engineers supporting platform growth, capability investments, and product integrations.
• Practical experience using AI technologies such as LLM integrations, agentic workflows, AI-driven development tools, or automated testing models.
• Strong verbal and written communication skills and a BSc/MSc in Computer Science or equivalent work-related experience.

Nice to have

• Experience in marketplace, expert-network, customer support, or other regulated or compliance-driven domains.
• Experience working with global teams, including matrixed and multi-site organizations.

Culture & Benefits

• Collaborative environment focused on customer outcomes, empowerment, and strong team culture.
• Competitive compensation with pay-for-performance rewards.
• Potential cash bonus, equity rewards, and benefits according to applicable plans and programs.