Operations Coordinator (Robotics)

Location: DC, United States; onsite and field-based, with movement between depots, deployment zones, and customer locations.

Salary: $23–$25 per hour, plus equity.

Company

hirify.global develops sidewalk robots and commercial delivery operations designed to improve urban deliveries and support local businesses.

What you will do

• Coordinate daily robot deployments between Field Agents and Piloting teams.
• Monitor live operations, resolve issues in real time, and escalate problems to minimize service disruptions.
• Enforce SOPs, safety protocols, quality measures, and operational team compliance.
• Open and close depots according to scheduled shifts and track deployment efficiency, uptime, utilization, and other metrics.
• Implement operational processes, support resource prioritization and test plans, and assist with improving efficiency and scalability.
• Support onboarding and training for Operations Associates and provide ad hoc support across field operations, piloting, and projects.

Requirements

• Bachelor’s degree in a related field or equivalent experience, including 3+ years in operations, logistics, or customer service.
• Strong organizational, collaboration, problem-solving, and independent working skills.
• Ability to remain calm under pressure and proactively address operational challenges.
• Comfort with Excel or Google Sheets.
• Willingness and ability to work flexible hours, including nights, evenings, weekends, and holidays.
• Ability to drive mid-size utility vehicles and hold a valid U.S. driver’s license.
• Ability to work onsite and in field conditions, including standing, walking, lifting up to 50 lbs, and working in inclement weather.
• Ability to follow mandatory PPE, cell phone, dress code, vehicle, e-bike, and safety requirements.

Nice to have

• Experience in a high-growth, fast-paced startup environment.
• Experience with schedule creation, resource planning, or forecasting.
• Direct customer-facing field or service-based experience.
• Experience analyzing and reporting operations through Google Workspace, including Docs, Sheets, and Drive.
• Strong interest in efficiency, innovation, and robotics.

Culture & Benefits

• Work with a collaborative, agile, and diverse team spanning software, hardware, design, robotics, machine learning, and computer vision.
• Support commercial sidewalk-robot delivery operations across a growing network.
• Equity is offered in addition to hourly pay.
• Occasional evening and weekend shifts may be required for deployments and testing schedules.