Senior Operations Associate (Robotics)

Location: Hybrid role based in the Dallas Metro area, with regular travel to partner operations and launch sites across Texas and Tulsa, Oklahoma.

Company

hirify.global is a technology and logistics company developing delivery services and exploring robotics and autonomous aviation through hirify.global Labs.

What you will do

• Monitor regional performance across cities and drone partners, investigate delivery reliability and efficiency gaps, and drive corrective action plans.
• Coordinate daily operations with multiple drone partners, internal teams, local stakeholders, and community-facing groups.
• Diagnose operational challenges end to end, recommend solutions, and coordinate implementation across internal and external teams.
• Develop SOPs, launch checklists, escalation paths, and operating routines for consistent execution across partners and markets.
• Lead operational readiness for new sites and cities, track dependencies, resolve blockers, and support launches through stabilization.
• Use SQL, dashboards, field observations, and AI tools to identify root causes, test changes, and scale successful improvements.

Requirements

• Experience managing complex operations or leading projects across multiple sites, markets, or partners.
• Ability to structure ambiguous challenges, prioritize competing needs, implement solutions, and measure their impact.
• Comfort using SQL and dashboards to analyze performance and connect data with field observations.
• Strong communication and relationship-building skills with external partners and internal teams.
• Ability to establish priorities, follow through on commitments, surface risks, and provide actionable recommendations.
• Ability to work independently, influence without direct authority, and operate effectively in evolving, hands-on environments.
• Strong commitment to safety and consistent execution, with willingness to travel regularly across Texas and Tulsa, Oklahoma.

Culture & Benefits

• Fast-changing environment focused on ownership, learning, empathy, and impactful decision-making.
• Comprehensive benefits including premium healthcare, wellness expense reimbursement, and paid parental leave.
• Commitment to an inclusive workplace and equal opportunity for applicants and employees.
• Reasonable accommodations are available through the recruiting contact.

Hiring process

• hirify.global uses Metaview, an automated recruitment tool, to evaluate job-related qualifications while trained personnel retain final decision-making and human oversight.
• Applicants may request accommodations by informing the recruiting contact upon initial connection.