Bilingual Spanish/English Service Desk Analyst

Location: Remote in the United States of America; weekdays from 4:00am–12:30pm EST

Salary: $18 per hour

Company

hirify.global is a global services firm with over 9,000 associates, more than 40 years of experience, and solutions serving public and commercial-sector clients.

What you will do

• Provide Level 1 IT end-user support to English- and Spanish-speaking users by phone, email, and chat.
• Diagnose and resolve password, hardware, software, application, and how-to requests.
• Record, categorize, document, prioritize, and close service tickets accurately.
• Escalate unresolved issues with complete supporting documentation and follow documented procedures.
• Recommend process improvements, maintain Service Desk knowledge, and support customer experience and performance targets.

Requirements

• At least 6 months of Service Desk or technical support experience and at least 6 months of professional customer service experience.
• High School Diploma or GED.
• Bilingual English and Spanish proficiency, written and oral, required.
• Availability to work weekdays from 4:00am–12:30pm EST.
• Strong troubleshooting, documentation, communication, attention-to-detail, problem-solving, and customer service skills.
• Excellent work ethic and a solution-driven approach.
• Ability to safely perform essential job functions, complete sedentary computer work, and conduct repetitive tasks using a mouse, keyboard, and monitor.

Nice to have

• Associate degree in a related field.

Culture & Benefits

• Full-time remote position with medical, dental, and vision insurance.
• 401k retirement account access.
• Paid sick leave and/or other paid time off as provided by applicable law.
• Work is performed in a customer-focused service environment with defined individual and team performance metrics.