L1 Technical Support Engineer (Spanish-Speaking) (Cybersecurity)

Location: Remote - USA

Base salary: $31.25–$44.96 USD per hour, plus possible bonus or incentive compensation, equity, and benefits.

Company

hirify.global provides cloud email security, AI security agents, and SaaS security solutions that use behavioral AI to detect and stop sophisticated attacks.

What you will do

• Serve as an L1 technical advisor for enterprise customers using Cloud Email Security, AI Security Agents, and SaaS Security solutions.
• Own and resolve inbound tickets involving configuration issues, API questions, behavioral false positives, and threat investigations.
• Provide customer updates, root cause analyses, and solution recommendations.
• Partner with Engineering on resolutions and maintain post-mortem documentation.
• Support onboarding and customer engagement with Customer Success Managers.
• Create knowledge-base content, identify recurring support trends, and provide product feedback.

Requirements

• 4+ years of technical support experience within cybersecurity, SaaS, or enterprise technology environments.
• Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
• Experience troubleshooting APIs, integrations, and enterprise platform configurations.
• Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
• Strong written and verbal communication skills.
• Experience with Salesforce, Jira, Confluence, or similar support and collaboration tools.
• Customer-first mindset with strong problem-solving and operational excellence.
• Fluent Spanish.

Nice to have

• Experience in cybersecurity, enterprise SaaS, or API-driven platforms is preferred.
• Experience using AI tools or AI-powered support platforms is highly preferred.
• Fluency in Portuguese is a bonus.

Culture & Benefits

• Focus on continuous learning, operational efficiency, and exceptional customer experiences.
• Opportunity to use AI-powered tools and GPT-based assistants to improve troubleshooting and support workflows.
• Potential eligibility for bonus or incentive compensation, equity, and a comprehensive benefits package.
• Recruiting uses AI-assisted tools to help prepare interview questions, while hiring decisions are made by people.
• Successful candidates must complete pre-employment checks in line with applicable legislation and company security and privacy policies.