Manager, Professional Services (B2B Software)

Location: United States (Remote); other location: Canada

Company

hirify.global is a global software company with 2,400+ employees and 70,000+ customers in 100+ countries, providing end-to-end solutions for designing, selling, managing, and manufacturing customizable products and spaces across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries.

What you will do

• Lead, coach, and develop North American FeneVision technical consultants and engineers, including performance management and development planning.
• Own delivery commitments and execution quality across implementations, enhancements, integrations, and other contracted Professional Services work.
• Partner with Project Managers to maintain plans, estimates, project health reporting, and early risk mitigation.
• Manage capacity, staffing priorities, billable utilization, revenue contribution, forecasting, and accurate time classification.
• Build technical skills coverage, succession depth, reusable documentation, knowledge transfer, and consistent delivery standards.
• Coordinate with global delivery teams and cross-functional Product, Engineering, Support, Sales, Finance, and commercial stakeholders to resolve escalations and improve delivery processes.

Requirements

• 5+ years of experience leading Professional Services, technical consulting, software implementation, or comparable customer-facing technical delivery teams.
• Demonstrated success managing, coaching, and developing technical professionals, including performance feedback, skills development, and accountability for team results.
• Experience delivering complex B2B software implementations, configurations, or integrations, with technical fluency to evaluate estimates, identify risks, and challenge delivery assumptions.
• Understanding of services operations, including utilization, capacity planning, project financials, delivery forecasting, and managing work against customer commitments.
• Experience with project management disciplines, including scope control, change management, risk escalation, status reporting, and estimates to complete.
• Strong written and verbal communication, sound judgment, and the ability to work effectively with customers, technical teams, and cross-functional leaders.
• Comfort with organizational change, process improvement, distributed teams, and decisions based on reliable operational data.

Nice to have

• Experience with manufacturing software, ERP, industrial applications, or complex enterprise software integrations.
• Experience leading teams delivering custom software configurations, scripting, or integration development.
• Experience with globally distributed delivery teams and structured knowledge-transfer programs.
• Working knowledge of Professional Services Automation and reporting tools such as Certinia, spreadsheets, or business intelligence tools.

Culture & Benefits

• Permanent full-time role reporting to the Director of WDG Professional Services.
• Flexible and autonomous work supported by collaborative teammates and leaders.
• Culture centered on ownership, openness, trust, respect, curiosity, learning from mistakes, and continuous improvement.
• Inclusive environment that values diverse experiences, perspectives, skills, and professional growth.