Technical Support Specialist (SaaS)

Location: USA - Remote

Base salary: $72,000–$75,000 USD per year, plus potential variable compensation and benefits.

Company

Cloud-based spend management software provider using artificial intelligence to simplify accounts payable and support finance teams.

What you will do

• Serve as the daily customer contact with support from level 2 and level 3 teams.
• Take ownership of and diagnose complex technical and functional problems.
• Propose improvements to the backend, customer support processes, and diagnostic tools, including support-task automation.
• Write and validate expert articles and submit product enhancement requests.
• Prioritize and manage multiple urgent tasks effectively.

Requirements

• Technical degree or equivalent experience, ideally in information technology.
• Confirmed experience in a service-oriented company such as a software integrator, SaaS company, CRM, or call center.
• Strong customer-centric mindset and excellent communication skills, including the ability to explain technical subjects clearly to non-technical people.
• Proficiency in Excel, including advanced features such as pivot tables.
• Strong analytical and listening skills, with the ability to diagnose complex problems using a critical mindset.
• Ability to remain calm and focused in stressful situations.
• Experience with API management, data import/export processing, and other digital technical subjects.
• Fluent English is mandatory.

Culture & Benefits

• Remote work within the USA as part of a diverse global community.
• Culture centered on connection, questioning assumptions, ownership, collaboration, and continuous innovation.
• Potential benefits include medical, dental, and vision coverage, paid time off, retirement benefits, and variable compensation, subject to eligibility and applicable plans.
• Equal employment opportunities and reasonable accommodation support are provided.