Technical Support Specialist (Fintech)

Location: United States (Remote)

Salary: USD 70,000–75,000 per year

Company

hirify.global provides a B2B payments platform that connects accounts receivable collection, reconciliation, customer systems, and payment activity into a data-driven ecosystem.

What you will do

• Serve as the escalation point for complex technical issues involving ERP integrations, APIs, middleware, custom configurations, ETL processes, token migrations, and third-party connectors.
• Perform log analysis, error tracing, root-cause analysis, data-integrity checks, performance investigations, and security or compliance troubleshooting.
• Reproduce and diagnose customer issues in sandbox or demo environments and provide clear technical documentation for development teams.
• Collaborate with Product, Engineering, QA, ecosystem partners, and vendors on release validation, bug escalation, and cross-platform resolution.
• Act as a technical subject-matter expert during customer escalations and manage high-visibility cases through resolution and expectation management.
• Create runbooks and knowledge-base content, analyze recurring issues, and participate in incident reviews, war rooms, and post-mortem analysis.

Requirements

• Proven experience supporting ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics, or complex SaaS platforms.
• Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
• Familiarity with finance, HR, or supply-chain business processes and the ability to connect technical issues to business impact.
• Experience with system upgrades, patch management, and regression testing.
• Ability to manage user accounts, roles, and permissions in ERP or enterprise software.
• Excellent written and verbal communication skills, including the ability to explain technical details to non-technical audiences.
• Ability to balance rapid issue resolution with technically deep, sustainable root-cause solutions.

Culture & Benefits

• Regular full-time employment in the Customer Operations / Customer Care department.
• Remote work from the United States.
• Opportunity to influence product and support direction through direct exposure to customer technical challenges.
• Equal-opportunity workplace committed to diversity and non-discrimination.