Technical Support Specialist (AI)

Location: Remote, but must be based in the United States and authorized to work in the U.S.

Salary: $70K–$90K annually, plus equity.

Company

hirify.global is a 50-person vertical AI company building an agentic operating system for the U.S. construction industry, serving over 1,000 customers and partnering with more than 50 accounting firms.

What you will do

• Handle customer support inquiries, including advanced technical issues requiring deeper investigation.
• Review logs, metadata, and internal dashboards; reproduce reported issues in sandbox environments.
• Troubleshoot integrations, especially QuickBooks Online synchronization behavior.
• Determine whether issues are bugs, user errors, data discrepancies, or workflow misunderstandings.
• Create detailed engineering escalations with reproduction steps, logs, impact, and hypotheses, and collaborate with Engineering during follow-up.
• Identify recurring issues and create Help Center content focused on technical troubleshooting and integrations.

Requirements

• 2+ years of technical support, tier-2 support, or SaaS troubleshooting experience.
• Required experience with QuickBooks Online.
• Strong debugging skills and comfort working with logs, data, and test environments.
• Excellent written communication for investigations and engineering escalations.
• Experience handling long-running technical cases.
• General understanding of construction industry financial processes, or aptitude for quickly learning them.
• Familiarity with customer communication platforms such as Intercom.
• Ability to learn complex systems and processes quickly.
• Must be based in the United States and authorized to work in the U.S.

Culture & Benefits

• High-impact technical work bridging Support and Engineering, with a defined path toward Technical Support Engineer.
• Flexible, remote-friendly work environment.
• Competitive cash compensation and equity.
• Top-tier benefits and 401(k) match.