Technical Support Specialist, Tax (Remote)

Location: Fully remote within the United States, excluding New York; preference for candidates in the Pacific or Mountain time zones.

Salary: $66,000–$78,000 per year, plus equity depending on the selected offer.

Company

hirify.global is an AI tax preparer used by accounting firms, operating inside the tax software they already use.

What you will do

• Answer customer questions quickly and clearly through the support inbox and calls.
• Troubleshoot issues in hirify.global and the tax software used by customer firms.
• Reproduce customer problems and document them in clear, complete Linear tickets for engineering.
• Find workarounds that keep firms operating while fixes are being developed.
• Identify patterns in customer reports and flag recurring issues.

Requirements

• Professional experience as a tax preparer and understanding of what a correct tax return looks like.
• Experience with a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk, with the ability to respond quickly without sacrificing accuracy.
• Some QA or technical experience, including software testing, reproducing bugs, or documenting issues for a technical team.
• Comfort using at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
• Ability to remain calm under pressure, communicate clearly in writing, investigate root causes, organize multiple conversations, and follow problems through to completion.
• Must be based in the United States outside New York.

Nice to have

• Experience writing bug reports or working with Linear, Jira, or a similar tool.

Culture & Benefits

• Fast-paced environment supporting tax firms during their busiest period, especially January through April.
• Transparent compensation, salaries, equity, company finances, and feedback.
• Opportunity to transition from tax into technology and grow into QA, product, onboarding, or customer success.
• Fully covered platinum medical insurance, including dependents, plus dental and vision insurance.
• 401(k), paid maternity and paternity leave, and at least 30 days of paid holiday annually.
• Latest computer equipment, home-office setup budget, and company-wide offsites every four months.

Hiring process

• 30-minute introductory call.
• 60-minute support scenario exercise involving troubleshooting and documenting a customer issue.
• 60-minute final interview with Rachel and the team.