Customer Order Operations Manager (CCOE)

Location: Ukraine; hybrid or remote work arrangement.

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 employees across more than 70 countries.

What you will do

• Collect, validate, and clarify transaction information from Account Managers.
• Prepare contracts, addenda, orders, invoices, and supporting documents using approved templates.
• Coordinate Legal and Finance reviews, internal approvals, document signing, and handovers to processing teams.
• Create and maintain customer records, orders, permissions, marketplace and portal access in CRM and ERP systems.
• Track invoices, payments, approvals, signing statuses, discrepancies, and missing documents.
• Maintain operational archives, templates, and procedures while suggesting process improvements without compromising control or accuracy.

Requirements

• Fluent Ukrainian for spoken and written business communication.
• English sufficient for day-to-day communication with international colleagues.
• Excellent organization and time management skills for administrative work, prioritization, target monitoring, and customer engagement.
• Deep understanding of industry trends and the company’s product and service portfolio.
• Ability to use customer data for relationship building, actionable insights, strategy, and decision-making.
• Ability to interpret financial and market data for business and investment decisions.
• Experience applying scalable, repeatable processes and improving systems and practices.
• Familiarity with Agile, SCRUM, Lean, Six Sigma, Waterfall, or Kanban methodologies.
• Understanding of sales methodology, solution selling, consultative communication, and tailoring solutions to customer needs.

Culture & Benefits

• Flexible hybrid or remote work with the option to visit the local office and build team relationships.
• Mentorship and support during the start of employment.
• Training and development opportunities for lifelong education.
• Recognition through the President’s Club.
• Values-led global company culture and continuous internal feedback and development.
• Reasonable accommodations are available during the recruitment process for applicants with accessibility needs.