Senior Technical Support Specialist (Fintech)

Location: Dublin, County Dublin, Ireland; hybrid workplace. Occasional travel to hirify.global offices and participation in an out-of-hours support and escalation rota may be required.

Company

hirify.global develops AI-powered client lifecycle management and FinCrime Operating System solutions for financial institutions, supporting KYC, AML, regulatory compliance, and intelligent automation across 120+ countries.

What you will do

• Act as the primary escalation point for complex Corporate IT issues and own priority 1 and priority 2 incidents through recovery, communication, root cause analysis, and follow-up.
• Administer Microsoft 365, Active Directory, Microsoft Entra ID, collaboration platforms, Corporate IT SaaS services, and Windows and macOS endpoints through Microsoft Intune.
• Operate identity and access processes, including joiners, movers and leavers, provisioning, privileged access, MFA, and SSO.
• Monitor service health, alerts, queues, recurring issues, service levels, and incident response while supporting vulnerability remediation, endpoint security, phishing investigations, audits, and compliance.
• Support meeting rooms, boardrooms, audiovisual systems, executive meetings, All Hands, and customer off-site events, including responsive support for senior stakeholders.
• Implement changes, deployments, migrations, and office technology projects; maintain documentation, runbooks, knowledge articles, vendor coordination, SaaS records, backup validation, and continuity testing.

Requirements

• Strong hands-on experience in IT Operations, end-user computing, or Corporate IT support, with the ability to work independently and own complex technical issues.
• Experience with Jira Service Management or a comparable ITSM platform, plus ITIL Foundation certification or equivalent practical knowledge.
• Practical administration experience with Microsoft 365, Entra ID, Active Directory, and Microsoft Intune, including Windows and macOS endpoint management.
• Strong troubleshooting and root cause analysis across identity, endpoints, collaboration services, and networking, with deeper expertise in at least one core technical domain.
• Experience leading technical responses to major incidents, coordinating recovery, and communicating with technical teams, business users, and senior stakeholders.
• Experience applying incident, request, problem, change, and knowledge management processes, with clear documentation and service ownership.
• Working knowledge of endpoint security, access controls, patching, vulnerability remediation, security, and compliance requirements.
• Experience using scripting or automation to reduce manual work and improve reliability, while assessing risks and implementing changes safely.
• Evidence of improving operational processes, mentoring colleagues, and supporting technology implementations or transitions into ongoing support; strong customer focus, judgement, organisation, prioritisation, and plain-language communication.

Nice to have

• Experience with PowerShell, Microsoft Power Automate, n8n, or AI-assisted tools for support and operational workflows.
• Experience supporting global organisations across multiple time zones, including executive support, meeting room technology, and business-critical events.
• Experience with SaaS management platforms, monitoring and alerting tools, backup, and disaster recovery testing.

Culture & Benefits

• Collaborative, inclusive, cross-functional environment focused on collaboration, outcomes, respect, and excellence.
• Healthcare cover, pension contribution, life assurance or income protection, annual leave, three company closure days, and annual bonus opportunity.
• Work-from-home setup allowance, flexible working hours, work-from-home policy, bike-to-work scheme, and sports and social activities.
• Training through hirify.global University, a buddy system, and defined training and career development tracking.
• Opportunity to work with global clients and colleagues on a fintech product using current tools and technologies.
• Hybrid work in state-of-the-art Dublin Docklands offices with facilities, canteen, and games area.