System Engineer (IT Support)

Location: Remote, Ireland

Company

hirify.global develops an open, enterprise-grade networking platform for secure, scalable, automated operations across bare metal, cloud, and edge environments.

What you will do

• Provide first-line internal IT support through service desk tickets and written communication.
• Manage access requests and user accounts from onboarding through offboarding.
• Set up, maintain, update, and troubleshoot macOS and Windows laptops.
• Resolve standard requests independently and escalate complex infrastructure issues to senior IT staff.
• Maintain knowledge base articles and identify recurring requests for automation or prevention.
• Manage an independent ticket queue while supporting a distributed team across multiple time zones.

Requirements

• 1–3 years of experience in IT support, service desk, or junior system administration.
• Hands-on experience supporting both macOS and Windows users, including setup, troubleshooting, updates, and user accounts.
• Experience with a ticketing system; Jira Service Management is preferred.
• Experience managing users and access in cloud services such as Atlassian Cloud, Google Workspace, or Entra ID.
• Experience writing knowledge base articles or user guides.
• Basic knowledge of identity and access management, including SSO, MFA, groups, roles, least privilege, and user account lifecycle management.
• Basic knowledge of networking and endpoint security, including DNS, DHCP, VPN, and Wi-Fi.
• Basic scripting skills in Bash, PowerShell, or Python.
• Strong troubleshooting skills, structured problem-solving, clear written communication, service ownership, and the ability to work independently in a remote team.
• Good spoken and written English at B2 level or higher.

Nice to have

• Microsoft Intune, Apple Business Manager, or Windows Autopilot experience.
• Jira Service Management configuration, including queues, request types, SLAs, and automation rules.
• Microsoft Defender for Endpoint, Cloudflare Zero Trust, AWX, n8n, or Zapier experience.
• Exposure to SOC 2 or ISO 27001.
• Certifications such as CompTIA A+, MD-102, Apple Certified Support Professional, or Atlassian Certified Associate.

Culture & Benefits

• Fully remote work within the Ireland-based role, with collaboration across several countries and time zones.
• Direct reporting to the CIO and room to grow from junior-to-middle IT support into broader systems and infrastructure work.
• Work in an environment focused on respect, responsibility, continuous improvement, and practical problem-solving.

Hiring process

• Submit an application through the vacancy application form.
• Application submission includes consent for hirify.global to process personal data for evaluating the role.