Monitoring Lead - Detection, Analysis and Coordination (Nexthink)

Location: New York, NY

Rate range: $50–$55 per hour

Company

hirify.global provides technology and engineering services for enterprise environments.

What you will do

• Monitor enterprise desktops, laptops and virtual desktop infrastructure through Nexthink dashboards, alerts and campaigns.
• Detect anomalies in CPU, memory, disk, application crashes, boot time and other digital experience signals.
• Validate alerts, assess business impact, perform root cause analysis and select targeted campaigns, self-healing actions or engineering escalations.
• Identify recurring issues and systemic weaknesses, document evidence and prepare handoff notes for regional shift transitions.
• Partner with Service Desk, Workplace Technology Engineering, Incident Management, Change Management and Production Assurance on triage, fixes and outage resolution.
• Own regional and global experience reporting, including executive reviews and weekly digital experience trend discussions.

Requirements

• Bachelor’s degree and/or 5+ years of experience in end-user computing, desktop engineering or technology operations.
• Hands-on experience with digital experience monitoring platforms; direct Nexthink experience is strongly preferred.
• Strong analytical skills with the ability to work across large datasets, recognize emerging patterns and perform query-based investigations.
• Independent judgment, reliability, self-direction and the ability to escalate appropriately with minimal guidance.
• Very strong verbal and written English communication skills, including the ability to explain complex technical problems to senior stakeholders.
• Experience in a fast-paced financial services or comparable enterprise environment is preferred.
• Ability to work independently and as part of a global team across time zones and regional handoffs.
• Technical experience with Nexthink Finder, Portal, Act, remote actions and campaigns; Windows 10/11 troubleshooting and administration; macOS endpoint support; VDI; Active Directory; PowerShell; query construction and data analysis; Sysinternals; and enterprise tools such as Splunk, Wireshark or ExtraHop.
• Experience with reporting and visualization tools for executive and stakeholder dashboards.

Nice to have

• Python or an equivalent scripting language.
• Experience in financial services or a comparable enterprise environment.

Culture & Benefits

• Contracted engagement with a rate of $50–$55 per hour.
• Follow-the-sun operating model with regional shift handoffs.
• Work combines independent execution with collaboration across a global team and multiple operational functions.