Technical Customer Support Specialist (AI)

Location: Remote from Australia, New Zealand, or Taiwan

Company

ElevenLabs is building AI audio technology and the ElevenAgents platform for orchestrating LLMs, telephony, and other AI integrations.

What you will do

• Own end-to-end technical support for enterprise and B2B customers, diagnosing complex issues and following them through resolution.
• Provide clear, high-quality technical support in English.
• Become an expert in ElevenAgents and customer use cases involving LLMs, telephony, and AI integrations.
• Identify support-ticket patterns and communicate product gaps to engineering and product teams.
• Create and maintain accurate, useful technical documentation.
• Act as a technical partner for enterprise customers throughout their ElevenLabs journey.

Requirements

• 2–3 years of technical customer support experience at a SaaS or high-growth technology company, including B2B or enterprise support.
• Familiarity with LLMs, AI agents, and/or telephony systems such as Twilio, SIP, or WebSockets.
• Solid understanding of APIs and developer integrations, with the ability to read and troubleshoot code, especially Python or JavaScript.
• Genuine interest in implementing and experimenting with AI solutions.
• Experience working autonomously in a fast-moving, international, remote team.
• Strong analytical, first-principles debugging and problem-solving skills.
• Ability to translate technical complexity into clear, actionable communication.
• Self-directed approach and high standards of execution.

Culture & Benefits

• Full-time remote contract role.
• Work in a fast-moving startup environment with autonomy and meaningful product impact.
• Join an international team focused on making AI audio a leading technology category.
• Equal opportunity workplace with no discrimination based on legally protected characteristics.