Programme Manager, CRM (CRM Transformation)

Location: Cambridge, United Kingdom — Hybrid. Other listed location: London, United Kingdom.

Salary: Competitive compensation and benefits package.

Company

hirify.global is a global healthcare company focused on innovative medicines, healthcare solutions, and improving outcomes for patients, healthcare professionals, and customers.

What you will do

• Lead enterprise-wide CRM and business transformation programmes from strategy and planning through implementation, adoption, and operational transition.
• Develop integrated programme plans, roadmaps, budgets, governance structures, RAID logs, executive reporting, steering committees, and change-control processes.
• Coordinate requirements, future-state process design, CRM solution design, integrations, data management, reporting, security, and supporting applications across functions and markets.
• Manage timelines, critical paths, dependencies, resources, risks, issues, delivery blockers, and programme-level decision-making.
• Oversee data cleansing and migration, testing, deployment, cutover, go-live readiness, hypercare, and transition to business-as-usual support.
• Manage implementation partners, system integrators, platform providers, vendors, stakeholder engagement, communications, training, change management, and business adoption.

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Project Management, or a related discipline.
• Fluency in English with excellent communication and stakeholder management skills.
• Proven experience leading large-scale CRM, technology, digital, or business transformation programmes within complex matrix organizations.
• Demonstrated experience managing enterprise-wide programme delivery across multiple functions and stakeholder groups.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, Veeva CRM, SAP Customer Experience, or similar technologies.
• Strong experience managing implementation partners, system integrators, and third-party vendors.
• Experience overseeing data migration, integrations, change management, testing, deployment, and business adoption activities.
• Strong programme and portfolio management, governance, planning, budgeting, risk management, stakeholder engagement, executive communication, vendor management, and commercial management skills.
• Ability to manage complex cross-functional dependencies and competing priorities, influence without direct authority, solve problems strategically, and deliver measurable business outcomes in a fast-paced transformation environment.

Nice to have

• Programme or project management certification such as PMP, PRINCE2, MSP, AgilePM, SAFe, or equivalent.
• Exposure to global or multi-market transformation programmes.

Culture & Benefits

• Fixed-term contract for 12 months with full-time employment.
• Hybrid working arrangement in Cambridge.
• Competitive compensation and benefits package.
• Opportunity to work with senior business leaders, global stakeholders, and leading CRM and digital technologies.
• Professional development, career growth, collaboration, innovation, and continuous improvement opportunities.

Hiring process

• Apply today for consideration.