Delivery Support Manager (Training)

Location: Wigan, Greater Manchester, England. Hybrid working pattern: 2 days per week visiting regional training venues, 2 days in the Wigan office, and 1 day working from home.

Company

hirify.global operates in the financial services sector.

What you will do

• Lead, manage and develop a team of Training Coordinators, setting expectations and driving individual and team performance.
• Conduct one-to-ones and appraisals, providing coaching, feedback and support.
• Build an engaged, motivated and accountable team culture.
• Own escalated customer and delegate queries and ensure timely resolution.
• Oversee training course coordination, administration, prerequisites, paperwork and certification.
• Monitor KPIs, report to the Head of Operations, visit training venues and improve operational processes in collaboration with Compliance and Client Services.

Requirements

• Proven people management experience, ideally in a team leadership or management role.
• Experience managing a customer service, customer support, coordination or similarly service-focused team.
• Strong ability to motivate, coach and develop individuals while holding them accountable for performance.
• Excellent communication and relationship-building skills, including the ability to handle challenging conversations and customer escalations.
• Strong organisation, planning and prioritisation skills, including the ability to manage workload and diary independently.
• Proactive, solutions-focused approach with good analytical and process improvement skills.
• Commitment to delivering excellent customer service.
• Comfort with regular travel to training venues and working from the Wigan office is required.

Nice to have

• Experience managing a geographically dispersed or remote team.
• Experience in the skills, training or education sector.

Culture & Benefits

• 12-month fixed-term contract covering maternity leave.
• Flexible organisation of the working week within the required hybrid pattern.
• Regular daytime travel to venues is required; no overnight stays are needed.