Senior Product Manager (AI Automation)

Location: Remote, hybrid, or onsite in Portugal, Poland, Cyprus, Armenia, Thailand, or Montenegro

Company

hirify.global is a global travel-tech company developing online booking platforms and travel products for tourists, travel agents, and business-trip organizers across more than 220 source markets.

What you will do

• Own the roadmap and prioritization for customer support AI automation initiatives, delivering against measurable savings targets.
• Analyze support processes, volumes, costs, and outcomes to identify automation opportunities and build data-driven business cases.
• Define automation scope, business logic, exceptions, dependencies, and cases requiring human control.
• Lead initiatives from discovery and piloting through evaluation, scaling, and production rollout.
• Collaborate with support operations, BPM engineers, backend developers, the LLM team, QA, and process owners.
• Use Claude Code or Codex for analysis, prototyping, and documentation while validating their outputs.

Requirements

• 4–6 years of product management experience, ideally including automation or AI initiatives with measurable business results.
• Strong analytical and research skills, including process analysis, opportunity sizing, project economics, and data-informed prioritization.
• Experience taking initiatives from discovery and business case through delivery, pilot evaluation, and production rollout.
• Confidence working with complex processes, multiple stakeholders, and cross-functional technical teams.
• Strong communication and stakeholder-management skills, with the ability to align business and technical teams and balance automation with service quality.
• Hands-on, regular experience with AI agents such as Claude Code or Codex.
• Working understanding of prompt engineering, model selection, and LLM integrations.

Nice to have

• Experience with customer support or contact-centre operations.
• Familiarity with BPMN and workflow tools such as Camunda.
• Experience automating complex operational processes in adjacent domains.

Culture & Benefits

• Flexible working schedule focused on results rather than fixed start times.
• Choice of fully remote, office-based, or hybrid work formats.
• Individual adaptation, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• English lessons, speaking clubs, corporate travel-service prices, and an additional MyTime Day Off.
• Support for well-being and work-life balance.