Recovery Officer

Location: Melbourne preferred, with flexibility for other hirify.global office locations in Australia; hybrid working with a mix of home and office work.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Review complex and high-value motor and property claims to identify recovery opportunities.
• Develop and manage recovery strategies through to resolution.
• Coordinate investigations, assessments, documentation, lawyers, specialists, and other external partners.
• Build relationships with customers, brokers, business partners, and internal stakeholders.
• Use insights and trends to improve recovery outcomes and ways of working.
• Balance customer, commercial, and operational considerations when progressing recovery matters.

Requirements

• Professional experience in client service, insurance, liability, legal, operations, or a similar environment.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Confident communication skills with the ability to build relationships and influence stakeholders.
• Strong analytical, problem-solving, and decision-making skills.
• Comfort using Microsoft Office and navigating multiple systems.
• Understanding of general insurance and the claims lifecycle is beneficial but not essential.

Culture & Benefits

• Permanent, full-time employment with hybrid working.
• Free wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid super.
• Inclusive workplace focused on diverse perspectives and respectful working relationships.
• Successful applicants must complete work rights, police, and credit checks as a condition of employment.

Hiring process

• Submit an application through the online Apply process.
• Complete work rights, police, and credit checks through the designated online provider if selected.
• Application close date: 24 November 2026 at 11:59 PM.