7 дней назад
Service Manager - Financial Lines & Fast Track Property Damage
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
Service Manager - Financial Lines & Fast Track Property Damage (Claims): Leading an established claims team across Financial Lines, Fast Track Property Damage, and Cyber with an accent on people development, claims quality, and complex matter escalation. Focus on managing workflow and allocations, guiding high-value claims, strengthening compliance and service delivery, and collaborating across Claims and Underwriting.
Location: Parramatta, New South Wales, Australia; hybrid working with a mix of home and office work
Company
is an international insurer with more than 13,000 employees across 26 countries.
What you will do
- Lead, coach and develop an established team of claims professionals, setting expectations and managing performance.
- Oversee workflow, claim allocations and claims across Financial Lines, Fast Track Property Damage and Cyber.
- Provide technical and strategic guidance on complex and high-value matters and act as an escalation point.
- Monitor claims quality, compliance and performance, improving processes, efficiency and service delivery.
- Build stakeholder relationships across Claims, Underwriting and other business areas.
- Contribute to continuous improvement and broader business initiatives.
Requirements
- Demonstrated people leadership, coaching and performance management experience.
- Understanding of claims management, relevant regulatory requirements and insurance industry standards.
- Resilient, organised and adaptable leadership style with confidence in setting expectations and navigating challenging conversations.
- Strong stakeholder management, influencing and cross-functional collaboration skills.
- Experience in Financial Lines and/or Liability claims is advantageous; experience in other complex or specialty claims environments is highly regarded.
- Tertiary qualifications in insurance, law or finance are advantageous.
Culture & Benefits
- 9-month fixed-term contract with full-time hours, commencing in early January 2027.
- Hybrid working to support work-life balance.
- Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
- 18 weeks of gender-equal flexible leave for new parents, including paid super.
- Inclusive workplace committed to diversity, equity and respect.
Hiring process
- Submit an application online by following the step-by-step Apply process.
- Successful applicants must complete work-rights, police and credit checks as a condition of employment.
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