Customer Success Manager II (Fintech)

Location: United States (Remote)

Salary: $75,000–$90,000 per year

Company

hirify.global provides SaaS-based accounts receivable and B2B payment solutions that connect finance teams, business systems, customers, and payment activity to improve cash flow visibility and working capital management.

What you will do

• Manage the customer lifecycle from onboarding through long-term adoption and success, including training, enablement sessions, cadence calls, and Executive Business Reviews.
• Build strategic account plans with retention and growth strategies, shared KPIs, and measurable outcomes.
• Represent customer needs across sales, professional services, product, and other teams, including input into integrations and new features.
• Monitor customer issues and requests, provide updates, escalate high-severity cases, and coordinate cross-functional resolution.
• Identify recurring customer problems, forecast potential attrition trends, and propose scalable improvements to the customer journey.

Requirements

• 5+ years of experience in a SaaS-based Customer Success role.
• Experience in fintech software solutions, preferably accounts receivable, and B2B merchant services.
• Bachelor’s degree in Business, Marketing, Communications, Economics, or a related field.
• Strong customer focus, empathy, and ability to understand customer needs and business impact.
• Adaptability when handling ambiguous and complex problems and changing priorities.
• Proactive follow-through, strong prioritization, independence, speed, and accuracy.
• Ability to collaborate across teams, lead change positively, and communicate professionally under pressure.
• Analytical and data-driven approach with the ability to understand technical concepts and explain complex details.

Culture & Benefits

• Regular full-time employment within the Customer Success department.
• Remote work arrangement limited to the United States.
• Equal opportunity workplace that values diversity and does not discriminate on legally protected grounds.