Enterprise Customer Success Manager (SaaS/AI)

Location: Remote; open to candidates based anywhere in Latin America or the United States. Work Eastern hours; the workday starts at 8am ET.

Competitive compensation based on experience, including monthly performance bonuses.

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform for calls, texts, email, personalized campaigns, shared inboxes, automated workflows, and two-way data integrations. Founded in 2021, hirify.global serves more than 1,000 businesses worldwide, with strong results in staffing, healthcare, and other in-person businesses undergoing digital transformation.

What you will do

• Own a book of enterprise business from onboarding and implementation through renewal and expansion.
• Run proactive account cadences with prepared calls, clear agendas, mutual success plans, and consistent follow-through.
• Master hirify.global’s products and build workflows, AI agents, and automations that solve customer problems.
• Manage relationships across executives, recruiters, and operations teams at large, complex staffing customers.
• Own gross and net revenue retention, connect usage to customer business outcomes, and identify expansion opportunities.
• Advocate for customer needs with product, sales, and engineering while turning successful outcomes into case studies, references, and testimonials.

Requirements

• 5+ years of experience in customer success or account management at a technical SaaS product, including ownership of large accounts with multiple stakeholders and significant revenue at risk.
• Strong written and verbal communication, proactive expectation-setting, and a habit of overcommunicating with customers and internal stakeholders.
• Ability to learn technical products, understand how they work, and build useful solutions without necessarily coding.
• Strategic and commercial mindset with comfort owning retention, expansion, usage, pricing awareness, and upgrade conversations.
• Self-directed, organized, calm under pressure, proactive, curious, coachable, low-ego, and comfortable making informed recommendations.
• Based in Latin America or the United States and able to work Eastern hours starting at 8am ET.
• Fluent written and spoken English required.

Nice to have

• Experience in the staffing industry.
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• An unconventional career path with a clear connection to success in the role.

Culture & Benefits

• Entrepreneurial, high-performance startup environment with direct coaching and support from the Head of Customer Success.
• Customer Success is treated as a revenue engine, with variable compensation tied to results and monthly performance bonuses.
• Builders are encouraged to experiment, use AI, document learnings, and rapidly iterate on successful ideas.
• Work focuses on customer outcomes rather than hours, with autonomy and responsibility for the account book.
• Collaboration with a six-person customer success team and direct access to company leadership.

Hiring process

• 30-minute introductory call with the Head of Customer Success.
• Take-home assignment assessing technical and strategic skills, followed by a one-hour presentation call.
• 30-minute interview with CEO David.