Product Solutions Analyst (Housing)

Location: New York City, United States; onsite five days per week

Salary: $75,000–$95,000 per year, plus equity and benefits.

Company

hirify.global develops AI agents for housing and healthcare workflows, helping organizations reduce manual work, costs, and accessibility barriers.

What you will do

• Provide tier 1 and tier 2 technical support to clients through Zendesk and resolve issues within the support lifecycle.
• Investigate and troubleshoot complex technical issues, fix problems, and escalate them to appropriate internal teams.
• Document client communication, maintain knowledge base articles, FAQs, and user guides, and improve self-service support.
• Collaborate with Product Solutions and other internal teams to relay feedback, identify recurring issues, run audits, and contribute to product improvements.
• Run quality assurance checks on the support AI chatbot and coach it toward accurate issue resolution responses.
• Help attract top-tier talent to the team.

Requirements

• 1–2 years of experience in a Customer Support Analyst or equivalent role is a plus.
• Experience with support software and CRMs such as Zendesk and Salesforce; SQL knowledge is a plus.
• Demonstrated technical proficiency through a computer science degree, bootcamp certificate, or previous work experience.
• Data-driven decision-making and analytical skills.
• Strong written and verbal communication skills.
• Willingness to work in person at the New York City office five days per week.

Nice to have

• Computer Science degree, bootcamp certificate, or equivalent.
• Experience building projects with low-code or no-code tools such as Retool.
• Advanced knowledge of Google Sheets or Excel.
• Familiarity with Datadog or similar event-logging software.
• Familiarity with Postman or other API testing tools.
• Familiarity with reporting tools such as Tableau.
• Experience writing SQL queries.

Culture & Benefits

• Fast-scaling, funded startup environment with autonomy, high expectations, and a strong focus on growth and impact.
• Equity in the company and competitive compensation.
• Medical, dental, and vision premiums covered at 100%, plus fully paid parental leave.
• Commuter benefits, a fitness and home services stipend, unlimited vacation, and paid holidays.
• Collaborative in-office environment with an open floor plan, stocked kitchen, and meals covered in the office.
• Relocation packages are available.