Lead Site Reliability Engineer (AI)

Location: Remote within the United States; occasional travel to hirify.global offices for training or meetings may be required. Home or hybrid home/office work requires a dedicated space and internet service with at least 25 Mbps download and 10 Mbps upload.

Salary: $117,600–$161,700 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to millions of people, including through hirify.global and CenterWell.

What you will do

• Lead reliability, availability, and performance efforts for critical enterprise applications, platforms, and pharmacy technology operations.
• Lead high-severity production incident bridge calls, coordinate cross-functional teams, and drive service restoration.
• Implement and maintain observability, monitoring, and alerting solutions using Dynatrace, Splunk, and similar platforms.
• Oversee application configuration, testing, deployments, and production releases.
• Conduct root cause analyses and develop automation, tooling, documentation, controls, and operational improvements.
• Establish reliability standards, advise senior leadership on service health and risks, and mentor engineers.

Requirements

• Bachelor's degree in computer science or a related field.
• 8 or more years of experience in information technology, SRE, DevOps, or Platform Engineering, including 2 or more years of project or technical lead experience.
• Experience leading high-severity incidents and service restoration bridge calls, including coordination and communication with senior leadership.
• Strong verbal communication skills; ability to remain composed under pressure, provide clear status updates, drive technical teams toward resolution, and manage stakeholder expectations during outages.
• Ability to perform root cause analysis across a broad range of technologies in a large, multi-system production environment supporting critical pharmacy operations.
• Experience with generative and agentic AI tools for authoring and analysis.
• Commitment to continuous improvement of consumer experiences.
• Availability for occasional and/or weekend escalations supporting pharmacy releases and escalations.

Nice to have

• Master's degree.
• Healthcare-sector domain knowledge and pharmacy experience.
• Experience with .NET, Java, TypeScript, SQL Server, Oracle Database, PostgreSQL, MongoDB, Kubernetes, Temporal, and similar technologies in a regulated enterprise environment.
• Experience with Agile SDLC and/or Scrum.
• Extensive experience with observability tools such as Dynatrace and Splunk.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Remote work with occasional office travel and after-hours or weekend escalation support as needed.
• Medical, dental, and vision benefits; 401(k); paid time off; company and personal holidays; paid parental and caregiver leave; disability and life insurance.
• Work must be performed from a dedicated space that protects member PHI and HIPAA information.