Customer Returns Specialist

Location: Exton, Pennsylvania, United States

Salary: $20.43–$25.91 per hour

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, cloud, cybersecurity, and professional IT services to companies, schools, and government agencies.

What you will do

• Obtain supplier credit memos to facilitate customer credits for virtual and direct returns.
• Validate and create Return Merchandise Authorizations (RMAs) for standard, specialized, complex, international, and bill-and-hold returns.
• Obtain pre-authorization RMAs from suppliers and vendors and create customer return labels.
• Investigate customer return cases, evaluate alternatives, and select appropriate resolutions, including cases escalated from Customer Return Associates.
• Coordinate with Account Managers, Sales Management, Buyers, suppliers, and vendors to mitigate return-related risk.
• Document supplier and vendor processes and support training and project-based activities.

Requirements

• Superior conflict-resolution and negotiation skills for reaching effective agreements and delivering service to internal and external customers.
• Strong listening, written, and oral communication skills, with the ability to communicate clearly and professionally.
• Adaptability, initiative, meticulous attention to detail, proofreading accuracy, and the ability to shift tasks as priorities change.
• Intermediate knowledge of Microsoft Office Suite, including complex Excel spreadsheets with formulas, VLOOKUP, and pivot tables.
• Intermediate understanding of supply-chain logic, processes, and procedures.
• Proficiency with E1 keying procedures and related sales tools.
• Good judgment, analytical ability, and problem-solving skills.

Culture & Benefits

• Work under the direct supervision of the Manager, Customer Returns while handling independent and complex cases.
• Access individual and group training and participate in formal departmental meetings.
• Supportive, diverse workplace with employees from multiple backgrounds, experiences, and perspectives.
• Total rewards package with financial, emotional, and physical resources for employees.