Product Learning Designer, Platform (Healthcare Data)

Location: Hybrid in Waterloo, Ontario, Canada

Base salary: CAD 101,000–115,000 per year, plus bonus, equity, and benefits.

Company

hirify.global Health develops health data and intelligence products, including the Governed Health Intelligence platform hirify.global Pre, for healthcare organizations.

What you will do

• Write, refine, and maintain user guides, tutorials, and in-app learning experiences for new and advanced hirify.global Pre users.
• Partner with UX, Product, and Customer Support to identify educational gaps, product improvements, and user-support opportunities.
• Create and manage content in a Knowledge Management System.
• Write release notes for major and minor product releases.
• Create and deliver video webinars or tutorials explaining complex product features.

Requirements

• Bachelor’s degree in English, Communications, Science Writing, Education, UX, HCI, or a related field.
• 5+ years of experience in Instructional Design or Technical Writing.
• An outstanding portfolio of thoughtfully designed user guides, tutorials, or other educational materials.
• Must be legally authorized to work in Canada.
• Employment-based visa or work permit sponsorship is not available.

Nice to have

• Experience with Enterprise products, healthcare, medical services, or data-intensive technical platforms.
• Strong understanding of AI, machine learning, and data visualization principles.
• Experience with authoring and content management tools such as Camtasia, Stonly, and Articulate Rise.
• Excellent communication, presentation, interpersonal, and collaboration skills, including the ability to explain complex concepts to broad audiences and align differing opinions around a shared objective.

Culture & Benefits

• Hybrid work arrangement in Waterloo, Ontario.
• Compensation includes base salary, bonus, equity, and benefits.
• Equal opportunity employment and applicant accommodation support are provided.