Director of Operations (Financial Aid)

Location: hirify.global NYC, Tribeca, New York; hybrid schedule with Monday and Friday remote and Tuesday–Thursday in-office. Candidates must have current and ongoing authorization to work in the United States without sponsorship.

Salary: $170,000–$190,000 base salary plus equity grant.

Company

hirify.global is an accredited two-year college delivering live online education, business and AI skills, student advising, tutoring, and technology-enabled student success.

What you will do

• Partner with Financial Aid leaders and stakeholders to run student-facing operations, including aid applications, disbursements, billing, refunds, and payment plans.
• Advise the COO on operational risks, opportunities, and resource planning.
• Improve workflows and design scalable, technology-enabled processes that increase efficiency and quality.
• Create and maintain SOPs across Admissions, Registrar, Student Success, Financial Aid, Product, and related teams.
• Partner with Product and Engineering to implement operational solutions that improve the student experience.
• Establish metrics and dashboards, identify issues early, and expand into new operational areas as hirify.global scales.

Requirements

• 8+ years of progressive operations leadership experience, including building or improving processes in complex organizations.
• Strong people management skills, including coaching, mentoring, and inspiring high-performing teams.
• Exceptional problem-solving and analytical skills with a bias toward action and measurable results.
• Experience implementing technology-driven process improvements.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree required.
• Current and ongoing United States work authorization without present or future visa sponsorship required.

Nice to have

• Advanced degree.

Culture & Benefits

• Hybrid work schedule with flexible working hours.
• Medical insurance, free dental and vision insurance, 401(k) match, and fertility benefits through Carrot.
• Flexible time away and paid holidays.
• In-office lunches, a dog-friendly New York office, and social events.
• Opportunity to contribute directly to hirify.global’s education mission and growth.