Customer Support Specialist (Integrations & Accounting)

Location: Remote. Remote roles have no regular hybrid-office requirement; occasional travel is required for onboarding and company off-sites. hirify.global offices are in San Francisco and New York City.

Salary: $90K–$110K annually, plus equity.

Company

hirify.global builds AI-powered HR, finance, operations, and embedded-payments software for construction and field-services contractors.

What you will do

• Own integrations and accounting support cases across phone and email, from sync errors and connector outages to GL, journal-entry, and ERP setup questions.
• Troubleshoot data flows using sync logs, API errors, CSV imports and exports, customer configuration, and partner-system behavior; explain resolutions clearly.
• Resolve construction accounting scenarios involving GL and department mapping, job and cost-code costing, labor burden, fringe allocation, multi-entity setups, and payroll reconciliation.
• Screen cases before Engineering, providing clean reproductions, logs, and customer settings for confirmed defects.
• Build accurate troubleshooting guides, saved replies, and knowledge-base content; define proactive automation and support improvements.
• Review escalations, train Tier 1, support integration partners, identify product patterns, and meet Resolution, SLA, and CSAT goals.

Requirements

• At least 2 years of hands-on experience with accounting or ERP systems in customer support, implementation, accounting, systems administration, consulting, a VAR, or an in-house finance team.
• experience in at least one of Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation.
• Working knowledge of payroll accounting, including chart of accounts, GL mapping, journal entries, accruals, departments and classes, job costing, and payroll-to-ledger reconciliation.
• Technical troubleshooting ability, including reading error messages and sync logs, working with CSV imports and exports, and understanding system data models independently.
• Strong organization, queue management, customer expectation-setting, and follow-through on cases involving Engineering or partners.
• Self-directed ownership, comfort with ambiguity, clear and empathetic writing, and a teaching-oriented approach to documentation and teammate support.
• Comfort using AI tools and workflows beyond the surface level.
• Service-minded curiosity about construction customers and their day-to-day operations.

Nice to have

• Construction accounting experience, including WIP schedules, job-cost reports, certified payroll, union fringes, or prevailing wage.
• ERP or payroll-integration implementation experience, including mapping, data migration, and go-live support.
• Familiarity with Procore, BuildOps, ServiceTitan, or HCSS HeavyJob.
• Payroll experience or familiarity with benefits and 401(k) data feeds such as Employee Navigator.
• CPA or accounting-system certification such as Sage Intacct or QuickBooks ProAdvisor.

Culture & Benefits

• Full-time employment with remote flexibility; occasional onboarding and company-wide or team-specific off-sites.
• Medical, dental, FSA, and vision plans; company-matched 401(k); flexible PTO; and 16 weeks of paid parental leave for all parents, including adoptive and foster parents.
• Annual educational allowance for external professional development.
• Salary, commission, and equity packages; office snacks, coffee, lunch, and commuter benefits for in-office employees.
• AI-assisted application review is used with human recruiting oversight; the tool does not make hiring decisions.

Hiring process

• Recruiter screen, hiring manager interview, take-home exercise, domain challenge, and final leadership interview.
• Success milestones include independently handling integration cases within 30 days, improving troubleshooting documentation within 60 days, and reducing Engineering escalations and resolution times within 90 days.