Head of Community, EMEA (AI)

Location: Hybrid in London, UK; other locations include Berlin, Germany and Paris, France

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose AI products.

What you will do

• Build an evidence-based EMEA Community strategy, mapping regional communities and defining country and market priorities.
• Develop trusted relationships with power users and create repeatable playbooks for launching, learning from, and scaling community programs.
• Lead regional programs including the Student Collective and emerging SMB and Pro subscriber initiatives.
• Adapt global programs to local markets and share successful approaches across EMEA.
• Turn community relationships into use cases, stories, participation, insights, and recommendations for product, research, brand, marketing, education, communications, and global affairs teams.
• Hire, support, and develop regional and market teams while building operating systems, dashboards, processes, and stakeholder alignment.

Requirements

• 10+ years of experience building, leading, or scaling communities, user programmes, or ecosystem initiatives across EMEA.
• Experience hiring and developing community teams, managing contractors and agencies, and leading cross-functional workstreams across markets.
• Excellent execution skills in ambiguous, fast-moving environments, with strong prioritisation and follow-through.
• Strong qualitative judgement, relationship-building ability, and skill in turning community signals into clear recommendations.
• Excellent written and verbal communication skills and the ability to influence stakeholders without direct authority.
• Experience working across markets, cultures, and time zones, with willingness to travel for community activations and relationship-building.
• Strong interest in AI and practical familiarity with how people use ChatGPT or other AI tools.

Nice to have

• Experience with student, campus, youth, creator, developer, professional, or other power-user communities.
• A strong network across relevant EMEA communities, institutions, or ecosystem partners.
• Experience translating community insight into stories, playbooks, launches, programs, or product recommendations.
• Fluency in one or more additional EMEA languages.

Culture & Benefits

• Full-time hybrid role based in the listed EMEA locations.
• Work includes collaboration with global teams, agencies, country leads, and regional ecosystem stakeholders.
• Travel is expected for community activations and relationship-building.
• OpenAI is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.