Analyst – Customer Service Operations

Location: Remote, based in Watford, Hertfordshire, United Kingdom

Company

hirify.global develops connected dosing systems and predictive insights for people living with diabetes.

What you will do

• Create, maintain, and improve operational reports, dashboards, performance metrics, and Power BI solutions.
• Translate stakeholder and business requirements into reporting and data solutions.
• Ensure data accuracy, quality, and completeness; investigate discrepancies and system issues.
• Analyse trends, anomalies, process performance, and improvement opportunities, presenting recommendations to stakeholders.
• Implement process improvements and automation to reduce manual effort, processing time, errors, and rework.
• Support data cleansing, master data management, testing, system migrations, and accurate transition to S/4HANA.

Requirements

• 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in healthcare.
• Commercial acumen with relevant professional experience, or a degree in Business Management, Data Analytics, Computer Science, Business Administration, or a related field.
• Strong analytical skills with experience in process analysis, reporting, and data-based problem solving.
• Strong verbal and written communication skills, with the ability to record and present information clearly and accurately in a customer-oriented, collaborative environment.
• Proficiency in MS Office and SAP, including R/3 and S/4HANA; system migration experience is a strong plus.
• Proficiency in Power BI, Python, SQL, Power Automate, and related data and automation technologies.
• Flexible and adaptable approach, ability to manage multiple priorities, and an independent, structured working style.

Nice to have

• Experience in funding, accounts, or customer support operations within medical device, healthcare, or other regulated industries.
• Knowledge of diabetes therapies and/or medical devices.
• Understanding of the UK healthcare system, including NHS funding pathways.

Culture & Benefits

• Full-time role with remote workplace classification.
• Competitive salary and flexible benefits package.
• Benefits and resources designed to support employees throughout their careers and lives.
• Work involves collaboration with operational and cross-functional teams, healthcare professionals, patients, Field Sales teams, and Technical Consultants.