Field Operations IT Support Specialist

Location: Selma, North Carolina, United States; hybrid remote/office. Occasional travel to support field operations and business initiatives may be required.

Company

hirify.global develops energy technologies and grid solutions, including HVDC transmission, grid stabilization and storage, high-voltage switchgears and transformers, and digital grid technology.

What you will do

• Provide primary operational and technical support for Transformer Service field personnel, owning issues from assessment through documented resolution.
• Coordinate procurement, configuration, deployment, tracking, and lifecycle support for rugged computers, mobile devices, satellite internet equipment, cellular services, accessories, and specialized service tools.
• Resolve hardware, software, connectivity, access, certificate, and network issues with IT, Cybersecurity, Networking, Digital Workplace, vendors, and service providers.
• Administer SharePoint and OneDrive solutions, coordinate network-drive migrations, organize team content, and promote consistent digital work practices.
• Maintain accurate records for equipment, inventory, cellular lines, eSIMs, billing ownership, assigned users, deployments, and support activity.
• Develop training guides, onboarding resources, standard work instructions, and job aids for field employees.

Requirements

• Associate degree in information technology, business operations, engineering technology, or a related discipline preferred, or equivalent experience.
• At least 1 year of experience in technical support, field-service operations, IT coordination, device deployment, service operations, or a comparable customer-facing support environment.
• Proficiency with Windows and Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive, with the ability to learn specialized field applications and enterprise systems.
• Working knowledge of Wi-Fi, cellular and satellite connectivity, VPN, IP addressing, network ports, certificates, software access controls, and common device-troubleshooting practices.
• Ability to manage competing priorities, coordinate across stakeholders, communicate technical information clearly, and carry complex issues through resolution.
• Organized, service-oriented approach with sound judgment, attention to detail, and the ability to work independently in a fast-paced field-service environment.
• Ability to handle and move standard computer and field-technology equipment, maintain an orderly equipment area, travel occasionally, and satisfy applicable site-access and safety requirements.

Culture & Benefits

• Hybrid remote/office work supporting field operations, with occasional travel.
• Career growth and development opportunities with a supportive work culture.
• Company-paid health and wellness benefits, paid time off, and paid holidays.
• 401(k) savings plan with company match, family-building benefits, and parental leave.
• Work within a global energy technology organization focused on reliable, sustainable, and affordable energy.