Associate Application Support Analyst (Fintech)

Location: Lincoln, Nebraska, United States. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Company

hirify.global provides digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.

What you will do

• Provide first-line telephone technical support for risk and fraud management software solutions.
• Troubleshoot customer problems, provide step-by-step guidance, and resolve issues using available tools and documentation.
• Record, categorize, prioritize, and document customer interactions while managing an individual case queue and providing updates.
• De-escalate customer concerns, manage expectations, and communicate key issues to Operations Management.
• Perform data and configuration changes in production environments, test emergency fixes, and follow change-control procedures.
• Escalate unresolved issues and collaborate with implementation, development, and other internal teams.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience; 0–2 years of experience. Advanced degree holders may apply with no experience.
• Previous experience in software support or delivery, preferably with enterprise or mid-sized applications.
• Understanding of remote support tools and basic networking concepts.
• Strong verbal and written communication, organizational skills, attention to detail, and the ability to learn new software and technologies quickly.
• Fluent written and oral English communication is required.
• A respectful, helpful, customer-first approach is required.
• Authorization to work for any employer in the U.S. is required.

Nice to have

• Intermediate SQL skills.
• Customer service or troubleshooting experience.
• Knowledge of banking practices.

Culture & Benefits

• Hybrid work opportunities, flexible time off, and health and wellness benefits.
• Career development, mentoring, internal mobility, and ongoing learning opportunities.
• Paid parental leave for eligible new parents.
• Community volunteering, philanthropy programs, and employee peer recognition.
• Supportive, inclusive environment focused on collaboration, career growth, and physical, mental, and professional well-being.