Customer Digital Operations Specialist

Location: Viladecans - Barcelona, Spain

Company

hirify.global is part of the IAG Group and operates around 250 routes across 30 countries with more than 5,000 employees.

What you will do

• Monitor the performance, availability, and operational health of customer-facing digital platforms and business-critical systems.
• Coordinate the investigation, escalation, tracking, and resolution of customer- or business-impacting incidents.
• Analyse recurring incidents, identify root causes, and recommend continuous improvements.
• Support the rollout, adoption, and operational readiness of new digital products, services, and enhancements.
• Support resilience, recovery, and continuity processes for critical customer systems.
• Collaborate with business, technology, and third-party stakeholders to improve service quality and customer experience.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Technology, Engineering, or a related discipline; equivalent professional experience is also considered.
• 3–5 years of experience in Digital Operations, Service Management, Customer Support Operations, CRM Support, Helpdesk, QA, Customer Systems Support, or similar environments.
• Experience supporting customer-facing platforms or business-critical systems.
• Experience coordinating incidents and working with stakeholders across business and technology functions.
• Understanding of operational monitoring, service performance, and continuous improvement practices.
• Professional proficiency in English and Spanish.

Nice to have

• Certifications related to Service Management, IT Operations, or Digital Technologies.

Culture & Benefits

• Customer-centric, fast-paced environment focused on innovation, collaboration, sustainability, and operational excellence.
• Values include making it happen, making it better and safe, cost focus, customer orientation, and winning together.
• Commitment to a diverse and inclusive workplace with consideration for all qualified applicants.