Senior Engineering Manager (AI)

Location: Berlin, Germany

Company

hirify.global builds enterprise-grade conversational and agentic AI solutions that make customer interactions more seamless, reliable, and intelligent. Its composable customer experience platform has powered more than one billion interactions for global enterprise brands.

What you will do

• Own delivery, milestones, quality gates, and cross-team dependencies across multiple teams or a complex engineering domain.
• Set engineering strategy and roadmap with Product, connecting investment decisions to revenue, retention, margin, customer needs, and market signals.
• Lead cross-functional initiatives by creating durable plans, RFCs, escalation memos, and postmortems that align stakeholders and support decisions.
• Partner with Staff and Principal engineers on technical direction, experimentation, technical debt, reliability, and operational standards.
• Design the operating model, including ownership, on-call rotations, DORA and SLO metrics, dependency mapping, and capacity rebalancing.
• Hire and develop senior ICs, team leads, future managers, and senior engineers while driving calibration and promotion standards.

Requirements

• Typically 10+ years of experience in software engineering and 4–6+ years of people leadership.
• Experience owning outcomes for more than one team or for a domain spanning several teams.
• Ability to communicate credibly with Directors, VPs, and CPO-level stakeholders by framing trade-offs and making concise, decision-driving recommendations.
• Demonstrated experience hiring, developing, and promoting engineering leaders and senior ICs.
• Technical credibility and the ability to shape technical direction through influence while partnering with Staff and Principal engineers.
• Commercial fluency, including understanding engineering costs, returns, and trade-offs with Product and Finance.
• Ability to handle performance issues, prioritisation conflicts, peer disagreements, and other difficult conversations early.
• Experience recovering stalled cross-team initiatives or restoring predictability to a challenging scope without burning out engineers or undermining Engineering Managers.

Culture & Benefits

• Work on enterprise-grade agentic AI and customer experience automation at significant scale.
• Collaborate with Staff and Principal engineers in a high-talent-density engineering organisation focused on speed and innovation.
• Environment built around ownership, autonomy, direct feedback, fearless iteration, and meaningful contribution from the first day.
• Join an organisation growing fourfold annually with expanding career opportunities.
• Support the ambition to build Europe’s most admired engineering organisation and become a global leader in conversational AI.
• Employment includes GDPR, ISO 27001, and sensitive-data handling responsibilities.

Hiring process

• Recruiter interview, peer interview, 360° technical interview loop, and Bar Raiser interview.
• Employment in the USA may require post-offer E-Verify verification; this condition applies to the US employment process.