Lead Solutions Engineer (Agentic AI)

Location: San Francisco or USA Remote; 20–30% travel to client on-sites, external events, and company gatherings.

Salary: $219K–$250K per year.

Company

hirify.global develops enterprise-grade conversational and agentic AI for customer support, powering voice and chat interactions for global brands.

What you will do

• Co-own enterprise accounts and sales campaigns, leading the technical stages from evaluation through signed deal.
• Build tailored demos, proof-of-value experiences, and conversational AI solutions across voice and chat.
• Design scalable architectures and address data security and compliance requirements for enterprise IT teams.
• Integrate customer systems and demonstrate technical feasibility to technical and executive stakeholders.
• Bring customer needs into product roadmap discussions with Product Management, Customer Success, and Sales Enablement.
• Improve Solutions Engineering processes, documentation, and ways of working.

Requirements

• 7–10+ years of experience as a Solutions Engineer, ideally with a SaaS vendor.
• Strong understanding of enterprise sales processes and frameworks such as MEDDPICC.
• Deep experience with contact center technologies, including CCaaS or UCaaS, VoIP, telephony, call flows, voice, and chat design.
• Deep knowledge of enterprise technology stacks including Azure, AWS, and GCP.
• Hands-on experience integrating and maintaining APIs.
• Working understanding of Generative AI and LLMs, including competency in prompt engineering and design.
• Ability to present confidently and credibly to technical and executive audiences.

Nice to have

• Experience with Channel, ISV, or GSI partners.
• Experience in a fast-paced startup.

Culture & Benefits

• Work on agentic AI for complex, high-volume enterprise customer interactions.
• Ownership and accountability for outcomes, with direct feedback and fast execution.
• Strong emphasis on clear communication, decision-making, and meaningful contribution from day one.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity employment; hirify.global is an E-Verify employer in the USA.

Hiring process

• Talent Acquisition screening, followed by a Hiring Manager interview.
• Technical interview(s), followed by a Bar Raiser interview.
• Employment authorization documents are verified through E-Verify after an offer is accepted and employment begins.