Enterprise Engagement Manager (AI)

Location: Berlin, Germany

Company

hirify.global develops agentic AI for enterprise customer experience and conversational automation, supporting large-scale customer interactions for global brands.

What you will do

• Own the post-sale enterprise customer journey from implementation through adoption, value realization, and expansion.
• Advise enterprise stakeholders on AI-driven customer experience transformation and build trusted client relationships.
• Identify expansion opportunities across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams through implementation and successful go-lives.
• Translate product capabilities and data into success plans, business-impact reporting, and executive narratives.
• Align technical and business stakeholders throughout the customer lifecycle, maintaining clarity, momentum, and accountability.

Requirements

• At least 2 years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Experience driving strategic value and supporting digital transformation in complex organizations.
• A track record of turning customer success into measurable business impact and growth opportunities.
• Strong project and stakeholder management skills with a focus on execution and outcomes.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual German and fluent English.

Culture & Benefits

• Ownership, accountability for outcomes, fast execution, direct feedback, and meaningful contribution from day one.
• Work in a fast-evolving category focused on enterprise-grade conversational AI and complex customer experience challenges.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity employment and an inclusive working environment.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview followed by technical interview(s).
• Bar Raiser interview.