Clinical Support Representative - Amarillo / Lubbock (Cardiology)

Location: Field-based in Amarillo and Lubbock, Texas; daily work in hospitals, doctors' offices, and other medical establishments within the assigned territory, with approximately 80% travel.

Annual salary: $85,000–$105,000.

Company

hirify.global develops medical devices, software, and services for serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx.

What you will do

• Educate ZOLL customers and staff on medical order requirements and streamline order processing, including EMR/HL7 opportunities and MORe Team partnership.
• Use clinical acumen and knowledge of ZOLL devices to prioritize patient-care, transition-of-care, reorder, and end-of-use documentation needs.
• Manage territory revenue-recognition exceptions, local payor knowledge, paying authorizations, TOC, and PEI.
• Provide ZPM education, clinical-value support, data reviews, training, and ancillary customer-service support for HFMS/HST.
• Partner with Territory Managers on medical-order servicing, account education, product presentations, local tradeshows, and coverage during PTO or territory vacancies.
• Develop key hospital relationships with Director-level staff in Case Management, Quality, Cath Lab, and Risk.

Requirements

• Associate’s degree or 5+ years of relevant internal ZOLL experience required.
• Minimum 3 years of hospital, heart-failure, or nursing experience required.
• Clinical experience navigating hospital flow and document collection, with competent and confident provider and patient interaction.
• Ability to influence clinical decision-making through presentation and discussion of clinical data.
• Ability to plan proactively, work independently and autonomously, collaborate closely, and communicate effectively.
• High sense of urgency and flexibility, superior organization, multitasking ability, and end-to-end accountability for problem solving.
• Effective team-player skills combined with strong self-motivation and independent working ability.
• Approximately 80% travel within the assigned geography; occasional evenings and weekends may be required.

Nice to have

• Cardiology clinical acumen.
• Working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
• Experience with customer relationship management systems such as Salesforce.com and Dynamics.

Culture & Benefits

• Employment with a fast-growing company operating in more than 140 countries.
• Culture values innovation, self-motivation, an entrepreneurial spirit, and improving outcomes for underserved patients.
• Comprehensive benefits plans are available.
• Physical demands include occasional standing, walking, talking, and hearing; constant sitting and frequent repetitive motions.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.