Service Partner Manager (Global Payroll)

Location: Manila, Philippines; hybrid with required office attendance once per week. Work schedule: Monday to Friday, 3PM to 12MN.

Salary: Competitive salary.

Company

hirify.global provides global payroll and payment solutions designed to simplify compliant payments for international workforces.

What you will do

• Execute the global Service Partner Management strategy across the assigned region.
• Build and maintain collaborative relationships with in-country payroll and payment providers.
• Oversee daily service delivery, quality, and timeliness.
• Coordinate with regional payroll, payments, account management, and transformation teams to resolve escalations.
• Lead or support service reviews, promote consistent standards, and drive continuous improvement.
• Maintain monthly partner KPI data and charts and regularly update partner capabilities in hirify.global tools.

Requirements

• Proven vendor management or service partner management experience, including professional conflict resolution, negotiations, and escalations.
• Strong communication skills.
• Experience delivering measurable operational improvements across processes or partner networks.
• Commercial awareness and experience managing responsibilities that contribute to business success.
• Project management, prioritization, and attention to detail.
• Strong experience in large database management.
• Microsoft Excel is required; Power BI experience is preferred.

Nice to have

• Knowledge of payroll and/or payments.
• Power BI experience.

Culture & Benefits

• Values include professionalism, passion, empowerment, innovation, teamwork, integrity, respect, ownership, and continuous improvement.
• Hybrid work arrangement with one required office day per week and a fixed evening schedule.
• Competitive vacation allowance, sick leave, study leave, marriage leave, bereavement leave, and paid volunteering days.
• Group life insurance, HMO, EAP, Calm app, WFH allowance, and de minimis benefits.
• 13th month pay, mid-year bonus, regularization bonus, first-year anniversary bonus, and employee referral program.