Senior Insights Analyst - Digital Optimization (Hybrid)

Location: Chicago, Illinois, United States; hybrid with 2–3 days in the office weekly

Base salary: $81,795–$106,602 per year, plus potential bonus and/or long-term incentive compensation.

Company

hirify.global operates an airline network focused on customer service, customer analytics, digital products, and dependable travel experiences.

What you will do

• Measure experiments and campaigns to communicate conclusive, data-driven outcomes.
• Identify optimization opportunities, generate hypotheses, and support experiments that test improved customer experiences.
• Analyze digital-channel performance and traveler problems using quantitative and qualitative methods, user research, data science, and experimentation.
• Present insights and recommendations to executive leadership and business stakeholders.
• Collaborate with UX designers, Development, and QA to align designs, data flows, analytics tools, and experiment boundaries.
• Write business cases and manage workflow to deliver experiments on time.

Requirements

• Bachelor’s degree.
• 2+ years of related experience, or successful completion of United’s DT Early Career Digital Leadership Program.
• Advanced skills with Google Analytics, BigQuery, Quantum Metric, Enterprise Data, Tableau, and SQL.
• High proficiency with Excel and PowerPoint.
• Strong quantitative background and passion for delivering data-driven insights.
• Ability to multitask and reprioritize activities quickly and effectively.
• Demonstrable business, technical, verbal, written communication, and presentation skills; comfortable presenting to executive-level stakeholders and communicating across the enterprise.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position. Successful completion of an interview is required.

Nice to have

• Master’s degree or advanced degree in statistics, analytics, or another quantitative discipline.
• Experience with experiment design and optimization methodology.
• Certified Google Analytics Professional or equivalent certification in a related web and mobile app analytics tool.
• 1–2 years of experience in eCommerce.
• Strong validation skills for root cause analysis through digital data analytics.
• Experience writing business requirements.

Culture & Benefits

• Hybrid work arrangement with required weekly office attendance in Chicago.
• Medical, dental, vision, life, accident and disability coverage.
• Parental leave, employee assistance program, commuter benefits, paid holidays, and paid time off.
• 401(k) and flight privileges.
• Equal opportunity employment and reasonable accommodations for applicants and employees with disabilities.