Service Operations Analyst

Location: Onsite at hirify.global headquarters in the United States. Must be authorized to work in the U.S. The role requires registration as a Utah Alarm Agent, including a federal background check, fingerprinting, and an application.

Company

hirify.global develops AI-driven intelligent site technology, combining mobile solar-powered physical units with software and an Agentic AI platform for safety, compliance, and operational visibility.

What you will do

• Own reporting suites and interactive dashboards tracking Fleet health, and conduct root-cause analysis using SQL, Excel, AI, and BI tools.
• Translate analytical findings into executive-ready summaries and recommendations for workflow or system changes.
• Identify process, reporting, and configuration gaps in Oracle Fusion and lead optimization initiatives with measurable ROI.
• Optimize Client Services work management, including handoffs, accountability, escalations, vendor performance, and bottleneck removal.
• Act as the Fleet Management power user for service systems and maintain reliable configurations, data capture, and the Service Playbook.
• Partner with post-sales and adjacent teams, document findings, share insights, and deliver cross-functional initiatives with minimal supervision.

Requirements

• 3–5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.
• Experience managing physical assets, including fleet location, utilization, maintenance, disposition, and supporting systems and data.
• Proficiency in SQL and Excel is required. Experience with interactive BI dashboards against live datasets, cloud data warehouses such as Snowflake, and CRM/ERP native reporting.
• Demonstrated root-cause analysis that influenced a decision; experience using Oracle is a plus.
• Experience building, implementing, simplifying, and documenting work-management workflows, including escalation paths and third-party vendor management.
• Power-user experience with work-management systems such as ServiceNow and ERPs such as Oracle or Acumatica, including identifying configuration gaps affecting data quality.
• Ability to translate complex datasets, technical system changes, and insights into executive summaries and actionable execution plans.
• Experience training or mentoring teammates, formally or informally.
• B.S. in Business Administration, Operations Management, Data Analytics, or a related field.

Culture & Benefits

• Full-time onsite position within a growth-focused, innovation-oriented product organization.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement benefits with a company match of up to 4%.
• Flexible PTO and benefits supporting employees, families, and financial well-being.
• Employment requires passing a drug screening and background check; some roles may require federal background checks and fingerprinting.