Customer Service Representative – EMEA Inventory Management

Location: Budapest, Hungary; hybrid model with 3 days onsite and 2 days home office at Futó u. 47.

Company

hirify.global develops, manufactures, and markets research and clinical diagnostic products for the life science and healthcare sectors.

What you will do

• Provide data, reports, and inventory analysis to support customer service teams with order management and issue resolution.
• Coordinate with planning teams on stock availability, customer demand, priority order allocation, and time-sensitive deliveries.
• Write, maintain, and update customer service Standard Operating Procedures and train relevant teams on revised procedures.
• Participate in cross-functional projects involving system improvements, process implementations, inventory management, system testing, and validation.
• Lead customer service training and identify workflow improvements that increase efficiency.

Requirements

• Excellent English communication skills are mandatory.
• Experience in customer service and in a fast-paced corporate environment.
• Experience writing and maintaining SOPs.
• Proficiency in data analysis, including generating and interpreting reports.
• Good MS Office skills and excellent organizational skills.
• Strong communication and collaboration skills, with the ability to work cross-functionally.

Nice to have

• Knowledge of SAP.
• Additional European foreign language.
• Experience participating in projects and performing system testing.

Culture & Benefits

• International, collaborative teams with leadership support for career development and change initiatives.
• Life and accident insurance and private healthcare services.
• Competitive salary, cafeteria benefits, annual bonus, and annual salary review.
• 100% commuting allowance for employees living outside Budapest, plus marriage, childbirth, and school-start allowances.
• Loyalty award, employee referral program, and gym or All You Can Move benefits.
• Hybrid working model: 3 days onsite and 2 days home office.