Field Service Representative / Trainer (Military Health IT)

Location: Remote — United States home station; extensive domestic and international travel is required, including military installations, overseas locations, shipboard environments, exercises, and austere operational sites.

Company

hirify.global delivers technology solutions supporting military medical readiness and operational effectiveness.

What you will do

• Deliver onsite and remote functional training, coaching, refresher instruction, and system administrator training to military medical personnel.
• Support military exercises, system fielding, operational deployments, and user assistance in field environments.
• Troubleshoot escalated application support issues at operational sites with limited local IT support.
• Maintain medical application support continuity in disconnected, intermittent, or limited-connectivity environments.
• Coordinate recurring application issues with engineering, technical support, vendor teams, and other stakeholders.
• Provide additional instructional and field-support coverage as operational needs change.

Requirements

• At least 3 years of professional experience supporting JOMIS or theater medical systems, including BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
• Instructor-qualified and able to deliver structured, formal training.
• Active U.S. Government Secret security clearance required.
• Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.

Nice to have

• Military medical background or experience supporting military healthcare operations.
• Qualifications or hands-on experience across multiple JOMIS applications.
• Experience with ServiceNow Mobile Offline.

Culture & Benefits

• Work alongside healthcare professionals, technical specialists, and operational teams on military healthcare technology and field operations.
• Company-supported certifications, professional development, and career-development opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance, plus generous paid time off and paid holidays.
• Home-office equipment, remote-work support, fitness and wellness reimbursement, weekly pay, and company team events.
• Travel and deployment readiness are essential; field assignments may require extended periods away from the home station.