People & Culture Manager | National Theatre Levy (Hospitality)

Location: London, United Kingdom; primarily onsite

Salary: £50,000 per year, plus bonus and company benefits.

Company

Levy UK & Ireland, part of Compass Group, designs and delivers food, drink, and guest experiences for major sports, entertainment, leisure venues, and events.

What you will do

• Lead employee relations cases, including disciplinary, grievance, absence, capability, and performance processes.
• Conduct investigations, prepare case documentation, and draft outcome letters with regional HR specialists where required.
• Advise and coach managers on people management, employment legislation, company policies, and best practice.
• Support organisational change, consultations, restructures, post-TUPE integrations, and wider structural change plans.
• Manage the employee lifecycle, recruitment coordination, induction, onboarding, HR records, GDPR-compliant files, and local payroll administration.
• Lead employee engagement, wellbeing, recognition, EDI, feedback, and internal communication initiatives.

Requirements

• Previous experience as a standalone People & Culture Advisor, Senior People & Culture Advisor or People & Culture Manager.
• Strong employee relations expertise and the ability to manage cases independently.
• Good working knowledge of UK employment law and HR best practice.
• Exceptional stakeholder management, influencing, coaching, and relationship-building skills.
• CIPD Level 5 qualification or equivalent experience.
• Experience in hospitality, catering, leisure, retail, or events, preferably in high-volume operational environments.
• Experience supporting organisational change, restructures, and TUPE-related activities.
• Ability to work independently, manage priorities, maintain accurate documentation, and provide practical support in a fast-paced, diverse business.
• Commitment to employee engagement, wellbeing, inclusion, and a respectful workplace culture.

Culture & Benefits

• Full-time schedule of 40 hours per week in an onsite venue environment.
• 20 days' annual leave plus bank holidays, birthday leave, and a holiday purchase scheme.
• Healthcare, dental, optical, therapy, mental health, employee assistance, pension, and life assurance benefits.
• Enhanced maternity, paternity, adoption, and family leave provisions.
• Professional subscriptions, ongoing training, and structured career pathways.
• Meals on duty, shopping and travel discounts, and fitness membership discounts.

Hiring process

• Apply through the vacancy application route.