IT Application Support Specialist (Commercial Insurance)

Location: Hybrid, Sydney, Australia

Company

hirify.global provides insurance and technology services, with the Australia and UK IT Shared Service Organisation supporting critical Global Markets business applications and digital solutions.

What you will do

• Build relationships with business stakeholders and translate strategic objectives into technology roadmaps, product plans, and measurable business benefits.
• Own complex products and applications across their lifecycle, including product vision, roadmaps, backlogs, transitions to business-as-usual support, costs, and budgets.
• Lead requirements gathering, business analysis, process modelling, documentation, and collaboration with architects, developers, vendors, and subject-matter experts.
• Oversee application support, maintenance, incident and problem management, major incident coordination, deployment, release management, and operational readiness.
• Ensure architecture, security, governance, risk, compliance, and regulatory requirements are met while maintaining application records and operational documentation.
• Coordinate UAT, defect management, acceptance criteria, sign-off, user adoption, organisational change, training materials, and operational guidance.

Requirements

• At least 3 years of experience in application support and at least 5 years managing IT products, platforms, or digital transformation programmes within commercial insurance.
• Proven technical business relationship management experience with excellent communication and presentation skills.
• Strong background in product management, business analysis, and application management.
• Experience with core insurance platforms and a good understanding of underwriting, claims, finance, policy administration, and distribution processes.
• Knowledge of commercial insurance operating models and experience with Agile, Scrum, SAFe, Waterfall, and hybrid delivery approaches.
• Proven capability in application support, vendor management, and complex global initiatives.

Nice to have

• Knowledge of enterprise architecture and integration frameworks.
• Familiarity with LeanIX, ServiceNow, and ITSM practices.
• Relevant certifications such as CBAP, BCS, PMI-PBA, PRINCE2, PMP, Agile/Scrum, ITIL, or Product Management qualifications.

Culture & Benefits

• Hybrid work in Sydney, Australia.
• Regular collaboration between business users in Australia and IT teams in the UK.
• Regular employment in a full-time professional IT role.
• Commitment to a diverse, inclusive, and equitable workforce.