Business Analyst (Mitti)

Location: Hybrid, Sydney, New South Wales, Australia; occasional business travel.

Company

hirify.global is an ASX-listed Australian advisory and IT solutions company with 1,400+ professionals across Australia, New Zealand, Singapore, Hong Kong, and the USA.

What you will do

• Lead business and solution requirements analysis through workshops, interviews, walkthroughs, user stories, acceptance criteria, and traceability in Jira and Confluence.
• Assess current-state processes against Mitti capabilities and define future-state processes, configuration designs, and integration specifications.
• Configure, test, deploy, and verify Mitti templates, schedules, issues, actions, and asset hierarchies across sandbox and production environments.
• Specify automations and integrations, including Workato Integration Builder, and define Power BI reporting requirements and data remediation needs.
• Design test strategies and UAT scenarios, support defect resolution, deliver client training, and prepare handover documentation.
• Support project governance, client presentations, practice assets, and the use of AI and agentic tooling such as Microsoft Copilot.

Requirements

• At least 2 years of business analysis experience on Mitti (SafetyCulture) implementation projects in a consulting environment.
• Experience with Mitti, including templates, schedules, issues, actions, and asset hierarchy, is essential.
• Mitti (SafetyCulture) certification, such as Certified Improvement Expert.
• Integration and automation experience, particularly with Workato.
• Strong requirements elicitation, documentation, process modelling, workshop facilitation, stakeholder engagement, and written and verbal communication skills; experience with Visio or BPMN is relevant.
• Hands-on experience configuring a SaaS or low-code platform, with willingness to work directly on build and testing.
• Advanced knowledge of Jira, Confluence, Agile delivery practices, test scenario design, and user acceptance testing.
• Experience using BABOK methodology and proficiency with Microsoft Office, especially Excel and PowerPoint.

Culture & Benefits

• Permanent full-time employment in a collaborative, supportive, and innovation-focused culture.
• Career growth through succession planning, internal promotions, mentoring, professional certifications, and study assistance.
• Employee benefits, recognition, wellbeing services, mental health support, and paid parental leave.
• Employee referral program with monetary incentives and support for family and caring responsibilities.
• Commitment to diversity, equity, inclusion, and support for veterans and underrepresented groups.

Hiring process

• Submit the complete application online through the hirify.global Careers page; late applications and email submissions will not be prioritised.
• The process may also be used to create a talent pool for similar ongoing or temporary opportunities arising within the next 12 months.