Telco Network Quality & AI Automation Manager

Location: Fully remote in the United Kingdom, Ireland, Portugal, Europe, Hungary, or Poland

Company

hirify.global is a high-growth scale-up providing secure, reliable eSIM connectivity for travellers across more than 200 destinations.

What you will do

• Define and execute the global network quality roadmap and performance benchmarks across 200+ destinations.
• Build real-time observability for GTP, LTE, and 4G/5G network metrics to prevent service degradation.
• Architect AI-driven telemetry, predictive intelligence, self-healing infrastructure, GenAI diagnostic agents, and automated RCA pipelines.
• Develop automated playbooks and programmatic triggers to support mitigation during carrier outages.
• Audit MNO, MVNE, and IPX interconnects, establish partner SLAs, and ensure performance indicators are monitored.
• Develop the hirify.global Network Quality Index and translate signaling telemetry into customer experience and operational priorities while mentoring operations teams.

Requirements

• 12+ years of mobile network architecture experience in MNO, MVNO, or MVNE environments, including proven leadership experience.
• Deep expertise in EPC and 5GC architectures, including MME, PGW, AMF, and UPF, and roaming protocols such as S6a, GTP-C/U, Diameter, Gx/Gy, and HTTP/2 SBA.
• Hands-on capacity engineering and telemetry analysis experience with tools such as Wireshark, Prometheus, or Grafana.
• Experience with virtualized core platforms and cloud-native mobile ecosystem integrations.
• Experience writing scripts and tools, interacting with RESTful APIs, and automating complex workflows.
• Hands-on experience applying machine learning or GenAI to telecommunications.
• Experience building dashboards, alarms, and data pipelines with Prometheus, Grafana, OpenTelemetry, ELK/OpenSearch, or Datadog.
• Strong technical communication and the ability to connect business goals, signaling data, commercial levers, strategic roadmaps, and operational tooling.

Nice to have

• Experience with eSIM architecture, GSMA RSP standards, or SM-DP+.
• Cloud deployment experience with Kubernetes, AWS, or GCP.
• Professional fluency in Spanish for vendor collaboration.

Culture & Benefits

• 100% remote and flexible work in Europe, with a high level of trust and ownership.
• Opportunity to influence connectivity for millions of international travellers worldwide.
• Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling technology company.
• Competitive package with performance bonuses, health coverage, and professional learning stipends.