Program Manager, Fleet Support Specialists (Autonomous Vehicles)

Location: Foster City, CA; on-site. Travel requirement: approximately 35%. Shift: 1st shift, Monday–Friday, 7:00am–4:00pm.

Base salary: $113,000–$154,000 per year, plus potential RSUs, Zoox Stock Appreciation Rights, and sign-on bonus.

Company

Zoox develops and operates an autonomous vehicle fleet and its Base Operations organization supports fleet readiness, maintenance, and vehicle uptime.

What you will do

• Set fleet support improvement priorities and deliver changes across multiple sites with Fleet Support Specialists, technicians, and site leads.
• Design, pilot, and roll out processes with SOPs, training, and change management.
• Define standards and audits for scheduling, work orders, parts, documentation, system data, and process compliance.
• Ensure robot health reviews, down-vehicle tracking, return-to-service follow-ups, repairs, maintenance, calibrations, and inspections are consistently planned and executed.
• Lead BaseOps readiness for SAP, SAP Field Service Management, and Jira from requirements and UAT through cutover, training, and adoption.
• Maintain dashboards for uptime, MTBF, MTTR, days down, labor-time adherence, and compliance while reporting risks and results to leadership.

Requirements

• BS or MS degree in engineering, operations management, or equivalent experience.
• 8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment.
• Experience driving accountability and adoption across teams and sites without direct authority.
• Proven experience designing, implementing, and sustaining process changes across multiple teams or sites.
• Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting rollout through UAT and go-live.
• Proficiency with tools for complex programs, including Jira, Confluence, Slack, Gantt charts, and Looker.
• Clear, concise communication skills for aligning technicians, engineers, and leaders around priorities and decisions.

Nice to have

• Experience in a center of excellence, PMO, or operational excellence function.
• Experience with SAP FSM or another field service management system.
• Program management or Lean Six Sigma certification.
• Experience with autonomous vehicles, robotics, or vehicle manufacturing.

Culture & Benefits

• Full-time, on-site work with approximately 35% travel and a fixed Monday–Friday first-shift schedule.
• Benefits include paid time off, including sick leave, vacation, and bereavement leave, as well as unpaid time off.
• Health, long-term care, short- and long-term disability, and life insurance are offered.
• Compensation may include Zoox Stock Appreciation Rights, Amazon RSUs, and a sign-on bonus.
• Artificial intelligence tools may support parts of the hiring process, while final hiring decisions are made by humans.